The problem is that when you're shooting a scene, it's not always just 'incidental' if you have to start over because of an error, is it? And is this how Canon's products are to work, really? They said that this is a problem with DSLR's or maybe rebels specifically and we would need to learn to deal with it - something about data capture and data block sizes. 'Movie recording automatically stopped' would not go away but we were not losing footage. I called Canon. Canon support told me that it could be a card speed issue and if not that, maybe a bad make or brand. Note - that's no camera from 8/31 to 10/23 + a couple of days shipping. I received it sometime after October 23rd. It was then sent back to Mack because they won't send directly to Mack's customer. They sent it to Canon. Canon duplicated the problem and 'fixed' it. I spoke with Mack support and got a supervisor to look more closely with a technician at the problem (I had sent a very detailed description of the problem) based on my description and a technician paying attention, they were able to duplicate the problem but not fix it. On August 31st, I sent our T3i in to Mack who looked at it, couldn't duplicate the problem (movie recording auto stopped, much less data loss) and they got it ready to send back. When this happened again a couple of weeks later, we threw away the card that it happened on and on the third event, We were using speed 10 cards only. I ran a recovery on the files they were present, but they were unrecoverable. All footage from that day was gone from the camera.
It was not a particularly hot shoot because we were inside and out frequently. It was on the same card that we had used before and we sued it after. That month we lost a whole production day of video. I purchased a T3i in March of 2011 and within a year of purchase we started experiencing problems.įirstly - I purchased a three year Mack Warranty with this camera.īy June of 2012, the 'movie recording has automatically stopped' problem was no longer our only issue.
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